Payment
Subscribing to a Plan
To subscribe to a plan, first navigate to the Billing page, after navigating to the billing page based on your requirements pick your plan and click on the subscribe button.
When you click on the subscribe button, you will be redirected to the payment page where you have to fill up your payment details. When you have filled up the payment details, you will be redirected back to the plan page. If everything is successful, you will be assigned your credits and you should see that you are subscribed to the plan.
If for some reason the payment is not successful, you may contact us at [email protected] and we will be happy to help you.
Cancelling a Plan
To cancel a plan, first navigate to the billing page, where you should see a button called "Unsubscribe" click on the unsubscribe button, when you click on the unsubscribe button, you will be asked to confirm the cancellation of the plan, click on the confirm button to cancel the plan.
When you cancel the plan, you will still have access to the remaining credits in your plan even after the billing cycle ends.
However these credits will not be carried over to the next time you subscribe to a plan.
Changing billing details
To change your billing details, first go to the billing page. Where you should see a button called "Manage Subscription", this button will only appear if you had some kind of subscription in the past or currently subscribed to a plan.
Clicking on the manage subscription button will redirect you to the billing portal, if you scroll down a bit you will see a section called "Billing Information", where you can update your billing details.
Invoices History
To view your invoices history, first go to the billing page. Where you should see a button called "Manage Subscription", this button will only appear if you had some kind of subscription in the past or currently subscribed to a plan.
If you scroll down, you will see a see a section called "Billing history", where you can see all your invoices history.
What should I do if I run out of credits before the end of the billing cycle?
If you run out of credits before the next billing cycle, you will not be able to make any more requests because you ran out of credits. To get more credits, you can either wait for the next billing cycle to start or you can renew your subscription.
To renew your subscription, you have to go to the billing page, and click on the "Renew Subscription" button. By clicking on the renew subscription button, you will be redirected to a page which will take your payment details.
After you provide your payment details, the billing cycle will be reset and will continue from the day you renewed your subscription. And you will be assigned the number of credits in your plan.
Does my plan automatically renew?
Yes, your plan will automatically renew at the end of the billing cycle.